Mohammad Ehson Rangiha and  Bill Karakostas,  A Goal-Oriented Social Business Process Management Framework.   journal   = {International Journal of Industrial and Systems Engineering}, [online]. World Academy of Science, Engineering and Technology.
    August 2014, vol. 93(9). 2959 - 2965
    [viewed 25 April 2024]. Available from: https://publications.waset.org/pdf/9999329.