TY - JFULL AU - A. Capodieci and G. Del Fiore and L. Mainetti PY - 2014/6/ TI - Adopting Collaborative Business Processes to Prevent the Loss of Information in Public Administration Organisations T2 - International Journal of Industrial and Systems Engineering SP - 1275 EP - 1284 VL - 8 SN - 1307-6892 UR - https://publications.waset.org/pdf/9998145 PU - World Academy of Science, Engineering and Technology NX - Open Science Index 89, 2014 N2 - Recently, the use of web 2.0 tools has increased in companies and public administration organisations. This phenomenon, known as "Enterprise 2.0", has, de facto, modified common organisational and operative practices. This has led “knowledge workers” to change their working practices through the use of Web 2.0 communication tools. Unfortunately, these tools have not been integrated with existing enterprise information systems, a situation that could potentially lead to a loss of information. This is an important problem in an organisational context, because knowledge of information exchanged within the organisation is needed to increase the efficiency and competitiveness of the organisation. In this article we demonstrate that it is possible to capture this knowledge using collaboration processes, which are processes of abstraction created in accordance with design patterns and applied to new organisational operative practices. ER -