@article{(Open Science Index):https://publications.waset.org/pdf/9998145,
	  title     = {Adopting Collaborative Business Processes to Prevent the Loss of Information in Public Administration Organisations},
	  author    = {A. Capodieci and  G. Del Fiore and  L. Mainetti},
	  country	= {},
	  institution	= {},
	  abstract     = {Recently, the use of web 2.0 tools has increased in
companies and public administration organisations. This
phenomenon, known as "Enterprise 2.0", has, de facto, modified
common organisational and operative practices. This has led
“knowledge workers” to change their working practices through the
use of Web 2.0 communication tools. Unfortunately, these tools have
not been integrated with existing enterprise information systems, a
situation that could potentially lead to a loss of information. This is
an important problem in an organisational context, because
knowledge of information exchanged within the organisation is
needed to increase the efficiency and competitiveness of the
organisation. In this article we demonstrate that it is possible to
capture this knowledge using collaboration processes, which are
processes of abstraction created in accordance with design patterns
and applied to new organisational operative practices.
},
	    journal   = {International Journal of Industrial and Systems Engineering},
	  volume    = {8},
	  number    = {5},
	  year      = {2014},
	  pages     = {1276 - 1284},
	  ee        = {https://publications.waset.org/pdf/9998145},
	  url   	= {https://publications.waset.org/vol/89},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 89, 2014},
	}