%0 Journal Article
	%A Nguyen Manh Hien
	%D 2014
	%J International Journal of Humanities and Social Sciences
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 85, 2014
	%T A Study on Evaluation of E-Government Service  Quality
	%U https://publications.waset.org/pdf/9997019
	%V 85
	%X Service quality is the highest requirement by users, 
especially for the service in electronic government. During the past 
decades, it has become a major area of academic investigation. 
Considering this issue, there are a lot of researches that evaluated the 
dimensions and e-service contexts. This study also identified the 
dimensions of service quality, but focuses on a new concept and 
provides a new methodology in developing measurement scales of 
e-service quality such as information quality, service quality and 
organization quality. Finally, this study will suggest a key factor to 
evaluate e-government service quality better.

 

	%P 16 - 19