Rajasekhar Mamilla and  Janardhana G. and  Anjan Babu G.,  Customer Satisfaction on Reliability Dimension of Service Quality in Indian Higher Education.   journal   = {International Journal of Industrial and Manufacturing Engineering}, [online]. World Academy of Science, Engineering and Technology.
    November 2013, vol. 84(12). 3210 - 3215
    [viewed 18 April 2024]. Available from: https://publications.waset.org/pdf/9996897.