WASET
    H. Silvestre,  Total Quality Management: The Socio- Demographic and Operational-Financial Determinants for Users- Perception of the Services Quality.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    June 2007, vol. 6(6). 134 - 138
    [viewed 21 September 2024]. Available from: https://publications.waset.org/pdf/8668.