WASET
    M. Dachyar and  Fatkhurrohman,  The Effect of Innovation Factors to Customer Loyalty by Structural Equation Model.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    April 2011, vol. 52(4). 370 - 374
    [viewed 20 April 2024]. Available from: https://publications.waset.org/pdf/8537.