@article{(Open Science Index):https://publications.waset.org/pdf/8349, title = {Job Satisfaction, Organizational Commitment, and Turnover Intention: A Case Study on Employees of a Retail Company in Malaysia}, author = {Rohani Salleh and Mishaliny Sivadahasan Nair and Haryanni Harun}, country = {}, institution = {}, abstract = {High employee turnover rate in Malaysia-s retail industry has become a major issue that needs to be addressed. This study determines the levels of job satisfaction, organizational commitment, and turnover intention of employees in a retail company in Malaysia. The relationships between job satisfaction and organizational commitment on turnover intention are also investigated. A questionnaire was developed using Job Descriptive Index, Organizational Commitment Questionnaire, and Lee and Mowday-s turnover intention items and data were collected from 62 respondents. The findings suggested that the respondents were moderately satisfied with job satisfaction facets such as promotion, work itself, co-workers, and supervisors but were unsatisfied with salary. They also had moderate commitment level with considerably high intention to leave the organization. All satisfaction facets (except for co-workers) and organizational commitment were significantly and negatively related to turnover intention. Based on the findings, retention strategies of retail employees were proposed. }, journal = {International Journal of Economics and Management Engineering}, volume = {6}, number = {12}, year = {2012}, pages = {3429 - 3436}, ee = {https://publications.waset.org/pdf/8349}, url = {https://publications.waset.org/vol/72}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 72, 2012}, }