@article{(Open Science Index):https://publications.waset.org/pdf/6805, title = {Defects in Open Source Software: The Role of Online Forums}, author = {Faheem Ahmed and Piers Campbell and Ahmad Jaffar and Luiz Capretz}, country = {}, institution = {}, abstract = {Free and open source software is gaining popularity at an unprecedented rate of growth. Organizations despite some concerns about the quality have been using them for various purposes. One of the biggest concerns about free and open source software is post release software defects and their fixing. Many believe that there is no appropriate support available to fix the bugs. On the contrary some believe that due to the active involvement of internet user in online forums, they become a major source of communicating the identification and fixing of defects in open source software. The research model of this empirical investigation establishes and studies the relationship between open source software defects and online public forums. The results of this empirical study provide evidence about the realities of software defects myths of open source software. We used a dataset consist of 616 open source software projects covering a broad range of categories to study the research model of this investigation. The results of this investigation show that online forums play a significant role identifying and fixing the defects in open source software.}, journal = {International Journal of Industrial and Manufacturing Engineering}, volume = {3}, number = {4}, year = {2009}, pages = {263 - 267}, ee = {https://publications.waset.org/pdf/6805}, url = {https://publications.waset.org/vol/28}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 28, 2009}, }