@article{(Open Science Index):https://publications.waset.org/pdf/6680, title = {A New Model for e-CRM in e-Commerce using Live-Operator}, author = {Samin Jirehbandei and Alireza Nemaney Pour}, country = {}, institution = {}, abstract = {Bythe development of the Internet, e-commerce has got very popular between organizations. E-commerce means buying and selling products and services over the Internet. One of the challenging issues in e-commerce is how to attract the customers and how to satisfy them. Therefore, it is important to keep good relationship with the customers. This paper proposes a new model to increase the customer satisfaction by introducing live-operator. Live-operator is a system which is involved both with the customers and the organization.In this system the customers feelthatthey receive the service directly from the organization. This model decreases the response time and the customer loss. Moreover, it increases customer trust and the ability of organizations.}, journal = {International Journal of Economics and Management Engineering}, volume = {5}, number = {8}, year = {2011}, pages = {1006 - 1008}, ee = {https://publications.waset.org/pdf/6680}, url = {https://publications.waset.org/vol/56}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 56, 2011}, }