Sunitha Ramanujam and  Hany El Yamany and  Miriam A. M. Capretz,  An Agent Oriented Approach to Operational Profile Management.   journal   = {International Journal of Computer and Systems Engineering}, [online]. World Academy of Science, Engineering and Technology.
    April 2008, vol. 16(4). 1256 - 1266
    [viewed 30 May 2020]. Available from: https://publications.waset.org/pdf/5566.