%0 Journal Article
	%A Regina Connolly and  Frank Bannister
	%D 2008
	%J International Journal of Economics and Management Engineering
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 14, 2008
	%T eTax Filing and Service Quality: The Case of the Revenue Online Service
	%U https://publications.waset.org/pdf/5450
	%V 14
	%X This paper describes an ongoing study into the quality of service provided by the Irish Revenue Commisioners- online tax filing and collection system. The Irish Revenue On-Line Service (ROS) site has won several awards. In this study, a version of the widely use SERVQUAL measuring instrument, adapted for use with online services, has been modified for the specific case of ROS. In this paper, the theory behind this instrument is set out, the particular problems of evaluating revenue collecting online are examined and the rationale for this approach is explained.

	%P 56 - 60