%0 Journal Article
	%A A. Petz and  S. Duckwitz and  C. Schmalz and  S. Meyer and  S. Mütze-Niewöhner and  C.M. Schlick
	%D 2012
	%J International Journal of Industrial and Manufacturing Engineering
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 70, 2012
	%T Development of a Model for the Comprehensive Analysis and Evaluation of Service Productivity
	%U https://publications.waset.org/pdf/3604
	%V 70
	%X Although services play a crucial role in economy,
service did not gain as much importance as productivity management
in manufacturing. This paper presents key findings from literature
and practice. Based on an initial definition of complex services, seven
productivity concepts are briefly presented and assessed by relevant,
complex service specific criteria. Following the findings a complex
service productivity model is proposed. The novel model comprises
of all specific dimensions of service provision from both, the
provider-s as well as costumer-s perspective. A clear assignment of
identified value drivers and relationships between them is presented.
In order to verify the conceptual service productivity model a case
study from a project engineering department of a chemical plant
development and construction company is presented.
	%P 2019 - 2024