Stephen B. Schepman and  Michael A. Zarate,  The Relationship between Burnout, Negative Affectivity and Organizational Citizenship Behavior for Human Services Employees.   journal   = {International Journal of Humanities and Social Sciences}, [online]. World Academy of Science, Engineering and Technology.
    April 2008, vol. 16(4). 242 - 247
    [viewed 24 April 2024]. Available from: https://publications.waset.org/pdf/3080.