WASET
    Narasimhaiah Gorla and  Annibal Scavarda,  The Effect of IT Service Quality Attributes on Supply Chain Management and Performance.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    April 2012, vol. 64(4). 614 - 618
    [viewed 19 April 2024]. Available from: https://publications.waset.org/pdf/2522.