@article{(Open Science Index):https://publications.waset.org/pdf/17110,
	  title     = {Quality Management in Public e-Administration},
	  author    = {J. Ruso and  M. Krsmanovic and  A. Trajkovic and  Z. Rakicevic},
	  country	= {},
	  institution	= {},
	  abstract     = {Since the late 1970s, quality management has become an important tool for achieving a high quality of public e-administration services in many countries. Very important part of quality management in e-administration is measurement of quality indicators related to this sector. Therefore, this paper gives a description of e-administration, including statistics about it and other examples from many countries worldwide, as well as the explanation of quality management in public e-administration. The paper also gives a list and description of quality indicators relevant to e-administration, as part of quality management within the e-administration. Through a literature review and best practices, the paper aims to analyze quality indicators measurement and other parts of good quality management when it comes to the public e-administration and consequently to show the usefulness of quality management in public e-administration in order to provide services of high quality.
},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {7},
	  number    = {10},
	  year      = {2013},
	  pages     = {2739 - 2743},
	  ee        = {https://publications.waset.org/pdf/17110},
	  url   	= {https://publications.waset.org/vol/82},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 82, 2013},
	}