Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 30455
A study of the ERP Project Life Cycles in Small-and-Medium–Sized Enterprises: Critical Issues and Lessons Learned

Authors: Eli Hustad, Aurilla A. Bechina

Abstract:

The purpose of this research is to increase our knowledge as regards how Small-and-Medium-Sized Enterprises (SMEs) tackle ERP implementation projects to achieve successful adoption and use of these systems within the organization. SMEs have scare resources to handle these kinds of projects which have proved to be risky and costly. There are several studies focusing on ERP implementation in larger companies, however, few studies report on challenges experienced by SMEs. Our research seeks to bridge this gap. Through a multiple case study of four companies, we identified challenges and critical elements within the different phases (pre-implementation, implementation and post-implementation) of the ERP life cycle. To interpret our findings, we utilize a well-know ERP life cycle model and critical success factors developed for larger companies which are reported in former research literature. We discuss if these models are relevant for SMEs and suggest additional critical elements identified in this study to make a framework more adapted to the SME context.

Keywords: ERP implementation challenges, ERP implementation framework, ERP life cycle model, Small-and- Medium-Sized Enterprises, ERP critical success factors

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1055649

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 1842

References:


[1] Davenport, T.H., Putting the Enterprise into the Enterprise System. Harvard Business Review. vol. 76(4), 121-131 (1998)
[2] Akkermans, H. and K. Van Helden, Vicious and virtuous cycles in ERP implementation : a case study of interrelations between critical success factors. European Journal of Information Systems. vol. 11(1), 35-46 (2002)
[3] Ross, J.W. and M.R. Vitale, The ERP Revolution: Surviving vs. Thriving. Information Systems Frontiers. vol. 2(2), 233-241 (2000)
[4] Volkoff, O., D.M. Strong, and M.B. Elmes, Technological Embeddedness and Organizational Change. Organization Science. vol. 18(5), 832-848 (2007)
[5] Somers, T. and K.G. Nelson. The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations. Proceedings of HICCS (2001)
[6] Somers, T.M. and K.G. Nelson, A taxonomy of players and activities across the ERP project life cycle. Information & Management. vol. 41(3), 257-278 (2004)
[7] Sun, A.Y.T., A. Yazdani, and J.D. Overend, Achievement assessment for enterprise resource planning (ERP) system implementations based on critical success factors (CSFs). International Journal of Production Economics. vol. 98(2), 189-203 (2005)
[8] Fisher, D.M., et al., Evaluating Mid-level ERP Software. Journal of Computer Information Systems. vol. 45(1), 38-46 (2004)
[9] Chen, R.-S., et al., Role Negotiation and Interaction: An Exploratory Case Study of the Impact of Management Consultants on ERP System Implementation in SMEs in Taiwan. Information Systems Management. vol. 25(2), 159 - 173 (2008)
[10] Markus, M.L. and C. Tanis, The enterprise systems experience - from adoption to success, in Framing the Domains of IT research: Projecting the future...through the past, R.W. Zmud, Editor, Pinaflex Educational Resources: Cincinatti OH. pp. 173-207 (2000)
[11] Esteves, J.M. and J.A. Pastor, An ERP Life-cycle-based Research Agenda, in First International workshop in Enterprise Management and Resource Planning: Methods, Tools and Architectures - EMRPS-99: Venice, Italy. pp. 359-371 (1999)
[12] Aloini, D., R. Dulmin, and V. Mininno, Risk management in ERP project introduction: Review of the literature. Information & Management. vol. 44(6), 547-567 (2007)
[13] King, S.F. and T.F. Burgess, Beyond critical success factors: A dynamic model of enterprise system innovation. International Journal of Information Management. vol. 26(1), 59-69 (2006)
[14] Donovan, R.M. Successful ERP implementation first time. 1999
[cited 2011 Jan 5]; Available from: http://www.inventoryinc.com/pdf/perfor8.pdf.
[15] Ross, J., Dow Corning Corporation: business processes and information technology. Journal of Information Technology. vol. 14(3), 253-266 (1999)
[16] Strong, D. and O. Volkoff, Understanding Organization-Enterprise System Fit: A Path to Theorizing the Information Technology Artifact. MIS Quarterly. vol. 34(4), 731-756 (2010)
[17] Moon, Y., B., Enterprise Resource Planning (ERP): a review of the literature. International Journal of Management and Enterprise Development. vol. 4(3), 235-264 (2007)
[18] Walsham, G., Doing Interpretive Research. European Journal of Information Systems. vol. 15(3), 320-330 (2006)
[19] Miles, M.B. and A.M. Huberman, Qualitative data analysis: an expanded sourcebook. Thousand Oaks, California: Sage (1994)
[20] Kvale, S. and S. Brinkmann, Interviews: learning the craft of qualitative research interviewing. Los Angeles, Calif.: Sage (2009)