@article{(Open Science Index):https://publications.waset.org/pdf/16671,
	  title     = {Knowledge Management Model for Modern Retail Business: A Conceptual Framework},
	  author    = {M. W. Yip and  H. H. Ng and  S. Din and  N. Abu Bakar},
	  country	= {},
	  institution	= {},
	  abstract     = {This paper reviewed the relationships between the Knowledge Management (KM) activities and its perceived benefits in the knowledge based organisations. KM activities include: knowledge identification, knowledge acquisition, knowledge application, knowledge sharing, knowledge creation and knowledge preservation. And the perceived benefits of KM are fast customer responsiveness, operation excellence and high innovative intensity.  Based on the above review, a conceptual framework for KM implementation in retail business organisations has been proposed. Finally the paper forwarded some limitations of the framework and based on which, directions for future research had been suggested.
	    journal   = {International Journal of Industrial and Systems Engineering},
	  volume    = {7},
	  number    = {9},
	  year      = {2013},
	  pages     = {2546 - 2550},
	  ee        = {https://publications.waset.org/pdf/16671},
	  url   	= {https://publications.waset.org/vol/81},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 81, 2013},