%0 Journal Article %A Kee-Young Kwahk %D 2013 %J International Journal of Information and Communication Engineering %B World Academy of Science, Engineering and Technology %I Open Science Index 81, 2013 %T Exploring the Roles of Social Exchanges in Using Information Systems %U https://publications.waset.org/pdf/16604 %V 81 %X Previous studies have indicated that one of the most critical failure reasons of enterprise systems is the lack of knowledge sharing and utilization across organizations. As a consequence, many information systems researchers have paid attention to examining the effect of absorptive capacity closely associated with knowledge sharing and transferring on IS usage performance. A lack of communications and interactions due to a lack of organizational citizenship behavior might lead to weak absorptive capacity and thus negatively influence knowledge sharing across organizations. In this study, a theoretical model which delves into the relationship between usage performance of enterprise systems and its determinants was established. %P 2507 - 2510