WASET
    Hideki.Kobayashi and Hiroshi.Osada,  Customer Value Creation by CRM System in Electronic Device Companies.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    July 2010, vol. 43(7). 1761 - 1765
    [viewed 18 April 2024]. Available from: https://publications.waset.org/pdf/15788.