Dayang Nailul Munna Abang Abdullah and Francine Rozario, Influence of Service and Product Quality towards Customer Satisfaction: A Case Study at the Staff Cafeteria in the Hotel Industry. journal = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology. May 2009, vol. 29(5). 346 - 351 [viewed 23 September 2024]. Available from: https://publications.waset.org/pdf/15478.