Dayang Nailul Munna Abang Abdullah and  Francine Rozario,  Influence of Service and Product Quality towards Customer Satisfaction: A Case Study at the Staff Cafeteria in the Hotel Industry.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    May 2009, vol. 29(5). 346 - 351
    [viewed 07 May 2024]. Available from: https://publications.waset.org/pdf/15478.