@article{(Open Science Index):https://publications.waset.org/pdf/14837,
	  title     = {Integrating PZB Model and TRIZ for Service Innovation of Tele-Healthcare},
	  author    = {Chuang-Chun Chiou and  Chien-Ju Liu and  Jenteng Tsai},
	  country	= {},
	  institution	= {},
	  abstract     = {Due to the rise of aging population, effective utilization
of healthcare resources has become an important issue. With the
advance of ICT technology, the application of tele-healthcare service
has received more attention than ever. The main purpose of this
research is to investigate how to conduct innovative design for
tele-healthcare service based on user-s perspectives. First, the
healthcare service blueprint was used to describe the processes
of tele-healthcare service delivery, and then construct PZB service
quality gap model based on the literature and practitioners-
interviews. Next, TRIZ theory is applied to implement service
innovation. We found the proposed service innovation procedures can
effectively improve the quality of service design.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {6},
	  number    = {4},
	  year      = {2012},
	  pages     = {537 - 542},
	  ee        = {https://publications.waset.org/pdf/14837},
	  url   	= {https://publications.waset.org/vol/64},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 64, 2012},
	}