@article{(Open Science Index):https://publications.waset.org/pdf/14658,
	  title     = {Managing User Expectations in Information Systems Development},
	  author    = {Linda and  Sau-ling Lai},
	  country	= {},
	  institution	= {},
	  abstract     = {This paper provides new ways to explore the old
problem of failure of information systems development in an
organisation. Based on the theory of cognitive dissonance,
information systems (IS) failure is defined as a gap between what the
users expect from an information system and how well these
expectations are met by the perceived performance of the delivered
system. Bridging the expectation-perception gap requires that IS
professionals make a radical change from being the proprietor of
information systems and products to being service providers. In order
to deliver systems and services that IS users perceive as valuable, IS
people must become expert in determining and assessing users-
expectations and perceptions. It is also suggested that the IS
community, in general, has given relatively little attention to the
front-end process of requirements specification for IS development.
There is a simplistic belief that requirements are obtainable from
users, they are then translatable into a formal specification. The
process of information needs analysis is problematic and worthy of
investigation.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {6},
	  number    = {12},
	  year      = {2012},
	  pages     = {3710 - 3714},
	  ee        = {https://publications.waset.org/pdf/14658},
	  url   	= {https://publications.waset.org/vol/72},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 72, 2012},
	}