@article{(Open Science Index):https://publications.waset.org/pdf/14055,
	  title     = {Reducing Stock-out Incidents at a Hospital Using Six Sigma},
	  author    = {Lina Al-Qatawneh and  Abdallah Abdallah and  Salam Zalloum},
	  country	= {},
	  institution	= {},
	  abstract     = {In managing healthcare logistics, cost is not the only
factor to be considered. The level of items- criticality used in patient
care services plays an important role as well. A stock-out incident of
a high critical item could threaten a patient's life. In this paper, the
DMAIC (Define-Measure-Analyze-Improve-Control) methodology is
used to drive improvement projects based on customer driven critical
to quality characteristics at a Jordanian hospital. This paper shows
how the application of Six Sigma improves the performance of the
case hospital logistics system by reducing the number of stock-out
incidents.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {7},
	  number    = {5},
	  year      = {2013},
	  pages     = {1166 - 1173},
	  ee        = {https://publications.waset.org/pdf/14055},
	  url   	= {https://publications.waset.org/vol/77},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 77, 2013},
	}