{"title":"A Review of Critical Success Factor in Building Maintenance Management Practice for University Sector","authors":"S.H. Zulkarnain, E.M.A Zawawi, M.Y. A. Rahman, N.K.F. Mustafa","volume":53,"journal":"International Journal of Architectural and Environmental Engineering","pagesStart":215,"pagesEnd":220,"ISSN":"1307-6892","URL":"https:\/\/publications.waset.org\/pdf\/14040","abstract":"
Building maintenance plays an important role among other activities in building operation. Building defect and damages are part of the building maintenance 'bread and butter' as their input indicated in the building inspection is very much justified, particularly as to determine the building performance. There will be no escape route or short cut from building maintenance work. This study attempts to identify a competitive performance that translates the Critical Success Factor achievements and satisfactorily meet the university-s expectation. The quality and efficiency of maintenance management operation of building depends, to some extent, on the building condition information, the expectation from the university sector and the works carried out for each maintenance activity. This paper reviews the critical success factor in building maintenance management practice for university sectors from four (4) perspectives which include (1) customer (2) internal processes (3) financial and (4) learning and growth perspective. The enhancement of these perspectives is capable to reach the maintenance management goal for a better living environment in university campus.<\/p>\r\n","references":"[1] Allen, David (1993), Facilities, Bradford, Vol. 11, Iss 3, pg. 7.\r\n[2] E.M.A. Zawawi, S.N. Kamaruzaman, Z. Ithnin, S.H. Zulkarnain (2011),\r\nA conceptual framework for describing CSF of building maintenance\r\nmanagement, Proceeding of the\r\n[3] Lateef, Abdul, O., Mohd Faris Khamidi, Arazi Idrus (2009),\r\nMaintenance Management of University Building, Proceeding\r\nInternational Sysposium on Construction in Developing Economies:\r\nCommonalities Among Diversities, Penang, 5-7 October 2009,\r\nCIBW107, University Science Malaysia, pp.578-592.\r\n[4] Horner R.M.W., El-Haram M.A, Munns A.K. (1997), Building\r\nMaintenance Strategy: A new management Approach, Journal of Quality\r\nin Maintenance Engineering, Vol. 3, No.4, pp. 273-280.\r\n[5] B. Chanter, P. Swallow (2000), Building Maintenance Management,\r\nBlackwell Science, Ltd.\r\n[6] Department of the Environment (1972), Research and Development\r\nBulletin, Building Maintenance - The Report of the Committee. HMSO.\r\n[7] J. Bennett (1985), Building Maintenance, Butterworth.\r\n[8] E.D. Mills (1980), Building Maintenance and Preservation, Butterworth.\r\n[9] D. Miles, P.Syagga (1987), Building Maintenance: A Management\r\nManual, Intermediate Technology Publications.\r\n[10] Chisambara, Peter (2010), Identifying your Organisation Critical\r\nSuccess Factors.\r\n[11] Housley, J. (1997), Managing the estate in higher educational buildings,\r\nFacilities, 15 (3\/4), pp.72-83.\r\n[12] Barret, P. (1995), Facilities Management: Towards Best Practice,\r\nOxford:Blackwell Science.\r\n[13] K. Alexander, B. Atkin, J. Brochner, T. Haugen (2004), Facilities\r\nManagement, Innovation and Performance.","publisher":"World Academy of Science, Engineering and Technology","index":"Open Science Index 53, 2011"}