@article{(Open Science Index):https://publications.waset.org/pdf/14016, title = {A Knowledge-Based E-mail System Using Semantic Categorization and Rating Mechanisms}, author = {Azleena Mohd Kassim and Muhamad Rashidi A. Rahman and Yu-N. Cheah}, country = {}, institution = {}, abstract = {Knowledge-based e-mail systems focus on incorporating knowledge management approach in order to enhance the traditional e-mail systems. In this paper, we present a knowledgebased e-mail system called KS-Mail where people do not only send and receive e-mail conventionally but are also able to create a sense of knowledge flow. We introduce semantic processing on the e-mail contents by automatically assigning categories and providing links to semantically related e-mails. This is done to enrich the knowledge value of each e-mail as well as to ease the organization of the e-mails and their contents. At the application level, we have also built components like the service manager, evaluation engine and search engine to handle the e-mail processes efficiently by providing the means to share and reuse knowledge. For this purpose, we present the KS-Mail architecture, and elaborate on the details of the e-mail server and the application server. We present the ontology mapping technique used to achieve the e-mail content-s categorization as well as the protocols that we have developed to handle the transactions in the e-mail system. Finally, we discuss further on the implementation of the modules presented in the KS-Mail architecture.}, journal = {International Journal of Computer and Information Engineering}, volume = {2}, number = {9}, year = {2008}, pages = {2898 - 2902}, ee = {https://publications.waset.org/pdf/14016}, url = {https://publications.waset.org/vol/21}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 21, 2008}, }