@article{(Open Science Index):https://publications.waset.org/pdf/14016,
	  title     = {A Knowledge-Based E-mail System Using Semantic Categorization and Rating Mechanisms},
	  author    = {Azleena Mohd Kassim and  Muhamad Rashidi A. Rahman and  Yu-N. Cheah},
	  country	= {},
	  institution	= {},
	  abstract     = {Knowledge-based e-mail systems focus on
incorporating knowledge management approach in order to enhance
the traditional e-mail systems. In this paper, we present a knowledgebased
e-mail system called KS-Mail where people do not only send
and receive e-mail conventionally but are also able to create a sense
of knowledge flow. We introduce semantic processing on the e-mail
contents by automatically assigning categories and providing links to
semantically related e-mails. This is done to enrich the knowledge
value of each e-mail as well as to ease the organization of the e-mails
and their contents. At the application level, we have also built
components like the service manager, evaluation engine and search
engine to handle the e-mail processes efficiently by providing the
means to share and reuse knowledge. For this purpose, we present the
KS-Mail architecture, and elaborate on the details of the e-mail
server and the application server. We present the ontology mapping
technique used to achieve the e-mail content-s categorization as well
as the protocols that we have developed to handle the transactions in
the e-mail system. Finally, we discuss further on the implementation
of the modules presented in the KS-Mail architecture.},
	    journal   = {International Journal of Computer and Information Engineering},
	  volume    = {2},
	  number    = {9},
	  year      = {2008},
	  pages     = {2898 - 2902},
	  ee        = {https://publications.waset.org/pdf/14016},
	  url   	= {https://publications.waset.org/vol/21},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 21, 2008},
	}