Liv Gingnell and Evelina Ericsson and Joakim Lilliesköld and Robert Langerström
A Case Study on Product Development Performance Measurement
346 - 355
2012
6
1
International Journal of Industrial and Manufacturing Engineering
https://publications.waset.org/pdf/12341
https://publications.waset.org/vol/61
World Academy of Science, Engineering and Technology
In recent years, an increased competition and lower profit margins have necessitated a focus on improving the performance of the product development process, an area that traditionally have been excluded from detailed steering and evaluation. A systematic improvement requires a good understanding of the current performance, wherefore the interest for product development performance measurement has increased dramatically. This paper presents a case study that evaluates the performance of the product development performance measurement system used in a Swedish company that is a part of a global corporate group. The study is based on internal documentation and eighteen indepth interviews with stakeholders involved in the product development process. The results from the case study includes a description of what metrics that are in use, how these are employed, and its affect on the quality of the performance measurement system. Especially, the importance of having a welldefined process proved to have a major impact on the quality of the performance measurement system in this particular case.
Open Science Index 61, 2012