{"title":"A Case Study on Product Development Performance Measurement","authors":"Liv Gingnell, Evelina Ericsson, Joakim Lilliesk\u00f6ld, Robert Langerstr\u00f6m","volume":61,"journal":"International Journal of Industrial and Manufacturing Engineering","pagesStart":346,"pagesEnd":356,"ISSN":"1307-6892","URL":"https:\/\/publications.waset.org\/pdf\/12341","abstract":"
In recent years, an increased competition and lower profit margins have necessitated a focus on improving the performance of the product development process, an area that traditionally have been excluded from detailed steering and evaluation. A systematic improvement requires a good understanding of the current performance, wherefore the interest for product development performance measurement has increased dramatically. This paper presents a case study that evaluates the performance of the product development performance measurement system used in a Swedish company that is a part of a global corporate group. The study is based on internal documentation and eighteen in-depth interviews with stakeholders involved in the product development process. The results from the case study includes a description of what metrics that are in use, how these are employed, and its affect on the quality of the performance measurement system. Especially, the importance of having a well-defined process proved to have a major impact on the quality of the performance measurement system in this particular case.<\/p>\r\n","references":"[1] B. Nixon, \"Research and development performance measurement: a case study,\" Management Accounting Research, vol. 9, no. 3, pp. 329-355, 1998.\r\n[2] J. Poolton and I. Barclay, \"New product development from past research to future applications,\" Industrial Marketing Management, vol. 27, no. 3, pp. 197-212, 1998.\r\n[3] G. Brue and R. Launsby, Design for six sigma. McGraw-Hill Compa-nies, 2003.\r\n[4] J. Ortt and R. Smits, \"Innovation management: different approaches to cope with the same trends,\" International Journal of Technology Management, vol. 34, no. 3, pp. 296-318, 2006.\r\n[5] V. Chiesa, F. Frattini, V. Lazzarotti, and R. Manzini, \"Performance measurement of research and development activities,\" European Journal of Innovation Management, vol. 12, no. 1, pp. 25-61, 2009. \r\n[6]S. Tangen, \"An overview of frequently used performance measures,\" Work Study, vol. 52, no. 7, pp. 347-354, 2005.\r\n[7] Bremser and N. Barsky, \"Utilizing the balanced scorecard for r&d performance measurement,\" R&D Management, Vol. 34, No. 3, pp. 229\u00ac238, June 2004, 2004.\r\n[8] A. Neely, M. Gregory, and K. Platts, \"Performance measurement system design: a literature review and research agenda,\" International Journal of Operations & Production Management, vol. 25, no. 12, pp. 1228-1263, 2005.\r\n[9] R. Kaplan and D. Norton, The balanced scorecard: translating strategy into action. Harvard Business school press, 1996.\r\n[10] M. McGrath and M. Romeri, \"The r&d effectiveness index: a metric for product development performance,\" Journal of Product Innovation Management, vol. 11, no. 3, pp. 213-220, 1994.\r\n[11] V. Chiesa, F. Frattini, V. Lazzarotti, and R. Manzini, \"Performance measurement in r&d: exploring the interplay between measurement objectives, dimensions of performance and contextual factors,\" R&D Management, vol. 39, no. 5, pp. 488-519, 2009.\r\n[12]\"An exploratory study on r&d performance measurement prac\u00actices: a survey of italian r&d-intensive firms,\" International Journal of Innovation Management, vol. 13, no. 1, pp. 65-104, 2009.\r\n[13] \"Designing a performance measurement system for the research activities: A reference framework and an empirical study,\" Journal of Engineering and Technology Management, vol. 25, no. 3, pp. 213-226, 2008.\r\n[14] V. Chiesa and F. Frattini, \"Exploring the differences in performance measurement between research and development: evidence from a multiple case study,\" R&D Management, vol. 37, no. 4, pp. 283-301, 2007.\r\n[15] R.Tangen, \"Analysing the requirements of performance measurement systems,\" Measuring Business Excellence, vol. 9, no. 4, pp. 46-54, 2005. \r\n[16] P. Schentler, F. Lindner, and R. Gleich, \"Innovation performance mea\u00acsurement,\" Innovation and International Corporate Growth, pp. 299\u00ac317, 2010.\r\n[17] P. Cocca and M. Alberti, \"A framework to assess performance mea\u00acsurement systems in smes,\" International Journal of Productivity and Performance Management, vol. 59, no. 2, pp. 186-200, 2010.\r\n[18] A. Syamil, W. Doll, and C. Apigian, \"Process performance in product development: measures and impacts,\" European Journal of Innovation Management, vol. 7, no. 3, pp. 205-217, 2004.\r\n[19] C. Ho, \"The relationship between knowledge management enablers and performance,\" Industrial Management & Data Systems, vol. 109, no. 1, pp. 98-117, 2009.\r\n[20]\tM. Chen, M. Huang, and Y. Cheng, \"Measuring knowledge management performance using a competitive perspective: An empirical study,\" Expert Systems with Applications, vol. 36, no. 4, pp. 8449-8459, 2009.\r\n[21]\tF. Vanek, P. Jackson, and R. Grzybowski, \"Systems engineering metrics and applications in product development: A critical literature review and agenda for further research,\" Systems Engineering, vol. 11, no. 2, pp. 107-124, 2008.\r\n[22]\tS. Tangen, \"Improving the performance of a performance measure,\" Measuring Business Excellence, vol. 9, no. 2, pp. 4-11, 2005.\r\n[23]\tR. Yin, Case study research: design and methods. Sage Publications, 2003.\r\n[24]\tJ. Corbin and J. Morse, \"The unstructured interactive interview: Issues of reciprocity and risks when dealing with sensitive topics,\" Qualitative Inquiry, vol. 9, no. 3, p. 335, 2003.\r\n[25]\tS. Kvale, Interviews: An introduction to qualitative research interview-ing. Sage Publications, Inc, 1996.\r\n[26]\tJ. Tidd, J. Bessant, and K. Pavitt, Managing innovation: integrating technological, market and organizational change. John Wiley & Sons Inc, 2005.\r\n[27]\tK. Eisenhardt, \"Building theories from case study research,\" Academy of management review, pp. 532-550, 1989.\r\n[28]\tH. Mintzberg, The structuring of organizations: A synthesis of the research. Prentice-Hall Englewood Cliffs, NJ, 1979.\r\n[29]\tM. Tatikonda, \"Product development performance measurement,\" Hand-book of new product development management, pp. 199-215, 2008.\r\n[30]\tR. Martinelli and J. Waddell, \"Managing programs to success: Key program management metrics,\" PM World Today Vol 9, No 7, July 2007, 2007.\r\n[31]\tD. Reinertsen, Managing the design factory: a product developer's toolkit. Free Press, 1997.\r\n[32]\tT. Fujimoto and S. Thomke, \"The effect of front-loadingproblem solving on product development performance,\" The Journal of Product Innova\u00action Management, vol. 17, pp. 128-142, 2000.\r\n[33]\tJ. Morgan and J. Liker, The Toyota product development system: integrating people, process, and technology. Productivity Press, 2006.\r\n[34]\tP. Senge, The Fifth Discipline, The Art and Practice of the Learning Organization. Random House Business Books, 2006.","publisher":"World Academy of Science, Engineering and Technology","index":"Open Science Index 61, 2012"}