@article{(Open Science Index):https://publications.waset.org/pdf/12004,
	  title     = {Evaluating Customer Satisfaction as an Aspect of Quality Management},
	  author    = {Olga V. Krivobokova},
	  country	= {},
	  institution	= {},
	  abstract     = {A major goal of any enterprise is to create a ratings
system of customer satisfaction, goods and services. It is obvious that
the company cannot change what is not measured. In order to get a
clearer picture of the preferences of the major consumer groups, this
stage should be based on extensive research, including a variety of
interviews and surveys. It is necessary to know the key benefits,
which determine customer satisfaction in the market segment, of the
properties of certain goods and services. It is important to estimate
the terms of these preferences from the viewpoint of the client. This
article discusses the importance of customer satisfaction, and ways of
assessing it.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {3},
	  number    = {5},
	  year      = {2009},
	  pages     = {434 - 437},
	  ee        = {https://publications.waset.org/pdf/12004},
	  url   	= {https://publications.waset.org/vol/29},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 29, 2009},
	}