WASET
    Asem M. Othman,  Identification of Service Quality Determinants in the Hotel Sector: A Conceptual Review.   journal   = {International Journal of Social and Business Sciences}, [online]. World Academy of Science, Engineering and Technology.
    October 2022, vol. 190(10). 557 - 560
    [viewed 26 April 2024]. Available from: https://publications.waset.org/pdf/10012727.