%0 Journal Article
	%A Asem M. Othman
	%D 2022
	%J International Journal of Social and Business Sciences
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 190, 2022
	%T Identification of Service Quality Determinants in the Hotel Sector: A Conceptual Review
	%U https://publications.waset.org/pdf/10012727
	%V 190
	%X The expansion of the hospitality industry is distinctive in the 21st century. Services, by nature, are intangible. Hence, service quality, in general, is a complicated process to be measured and evaluated. Hotels, as a service sector and part of the hospitality industry, are growing rapidly. This research paper was carried out to identify the quality determinants that may affect hotel guests’ service quality perception. In this research paper, each quality determinant will be discussed, illustrated, and justified thoroughly via a systematic literature review. This paper sets the stage to measure the significant influence of the service quality determinants on guest satisfaction. The knowledge contribution from this study proposes to practitioners and/or hotel service providers, fundamental elements to adopt the implications into their policies.
	%P 557 - 560