@article{(Open Science Index):https://publications.waset.org/pdf/10012549,
	  title     = {Managing an Acute Pain Unit Based on the Balanced Scorecard},
	  author    = {Helena Costa Oliveira and  Carmem Oliveira and  Rita Moutinho},
	  country	= {},
	  institution	= {},
	  abstract     = {The Balanced Scorecard (BSC) is a continuous strategic monitoring model focused not only on financial issues but also on internal processes, patients/users, and learning and growth. Initially dedicated to business management, it currently serves organizations of other natures - such as hospitals. This paper presents a BSC designed for a Portuguese Acute Pain Unit (APU). This study is qualitative and based on the experience of collaborators at the APU. The management of APU is based on four perspectives – users, internal processes, learning and growth, and financial and legal. For each perspective, there were identified strategic objectives, critical factors, lead indicators and initiatives. The strategic map of the APU outlining sustained strategic relations among strategic objectives. This study contributes to the development of research in the health management area as it explores how organizational insufficiencies and inconsistencies in this particular case can be addressed, through the identification of critical factors, to clearly establish core outcomes and initiatives to set up.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {16},
	  number    = {5},
	  year      = {2022},
	  pages     = {267 - 270},
	  ee        = {https://publications.waset.org/pdf/10012549},
	  url   	= {https://publications.waset.org/vol/185},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 185, 2022},
	}