Ngoc Dang Khoa Nguyen and Imran Ali, Implementation of Cloud Customer Relationship Management in Banking Sector: Strategies, Benefits and Challenges. journal = {International Journal of Electronics and Communication Engineering}, [online]. World Academy of Science, Engineering and Technology. July 2021, vol. 174(6). 242 - 247 [viewed 25 April 2024]. Available from: https://publications.waset.org/pdf/10012077.