Tasneem Halawani and  Yamen Khateeb,  Process Optimization and Automation of Information Technology Services in a Heterogenic Digital Environment.   journal   = {International Journal of Industrial and Systems Engineering}, [online]. World Academy of Science, Engineering and Technology.
    October 2020, vol. 167(11). 1089 - 1093
    [viewed 04 May 2024]. Available from: https://publications.waset.org/pdf/10011576.