Tasneem Halawani and Yamen Khateeb, Process Optimization and Automation of Information Technology Services in a Heterogenic Digital Environment. journal = {International Journal of Industrial and Systems Engineering}, [online]. World Academy of Science, Engineering and Technology. October 2020, vol. 167(11). 1089 - 1093 [viewed 20 September 2024]. Available from: https://publications.waset.org/pdf/10011576.