@article{(Open Science Index):https://publications.waset.org/pdf/10011530, title = {A Survey of the Applications of Sentiment Analysis}, author = {Pingping Lin and Xudong Luo}, country = {}, institution = {}, abstract = {Natural language often conveys emotions of speakers. Therefore, sentiment analysis on what people say is prevalent in the field of natural language process and has great application value in many practical problems. Thus, to help people understand its application value, in this paper, we survey various applications of sentiment analysis, including the ones in online business and offline business as well as other types of its applications. In particular, we give some application examples in intelligent customer service systems in China. Besides, we compare the applications of sentiment analysis on Twitter, Weibo, Taobao and Facebook, and discuss some challenges. Finally, we point out the challenges faced in the applications of sentiment analysis and the work that is worth being studied in the future.}, journal = {International Journal of Computer and Information Engineering}, volume = {14}, number = {10}, year = {2020}, pages = {334 - 346}, ee = {https://publications.waset.org/pdf/10011530}, url = {https://publications.waset.org/vol/166}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 166, 2020}, }