Towards Better Quality in Healthcare and Operations Management: A Developmental Literature Review, Towards Better Quality in Healthcare and Operations Management: A Developmental Literature Review. journal = {International Journal of Industrial and Manufacturing Engineering}, [online]. World Academy of Science, Engineering and Technology. January 2018, vol. 134(2). 254 - 263 [viewed 23 September 2024]. Available from: https://publications.waset.org/pdf/10008560.