Babak Mohajeri and  Sen Bao and  Timo Nyberg,  The Evolving Customer Experience Management Landscape: A Case Study on the Paper Machine Companies.   journal   = {International Journal of Industrial and Manufacturing Engineering}, [online]. World Academy of Science, Engineering and Technology.
    February 2017, vol. 123(3). 687 - 692
    [viewed 23 January 2020]. Available from: https://publications.waset.org/pdf/10006746.