WASET
    Kuppusamy Singaravelloo and  Zahra Kamiab,  The Relationship between Human Values and Service Quality with the Mediating Role of Motivation: A Quantitative Study on Malaysian Commercial Banks.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    January 2016, vol. 119(11). 3771 - 3779
    [viewed 25 April 2024]. Available from: https://publications.waset.org/pdf/10006491.