WASET
    Pradeep Kumar and  Shibashish Chakraborty and  Sasadhar Bera,  Impact of Flexibility on Patient Satisfaction and Behavioral Intention: A Critical Reassessment and Model Development.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    January 2017, vol. 122(2). 367 - 370
    [viewed 18 April 2024]. Available from: https://publications.waset.org/pdf/10006340.