@article{(Open Science Index):https://publications.waset.org/pdf/10006328,
	  title     = {A Framework for Investigating Reverse Logistics Capability of E-Tailers},
	  author    = {Wen-Shan Lin and  Shu-Lu Hsu},
	  country	= {},
	  institution	= {},
	  abstract     = {Environmental concern and consumer rights have entailed e-tailers to adopt better strategies to facilitate product returns from customers. As the demand for reverse logistics (RL) continues to grow, little is known about what motivates e-tailers to enhance their RL capabilities and about the role RL capabilities plays in enabling e-tailers to achieve better customer satisfaction and economic performance. Based on resource-based theory and institutional theory, this article proposes that the following factors play a critical role in influencing the RL capability of e-tailers: (a) Financial resource commitment to RL, (b) managerial resource commitment to RL, and (c) institutional pressure to implement RL. Based on the role of these factors, the study provides a framework and propositions that serve to guide future research addressing the link among resources, institutional pressure, and RL capability.},
	    journal   = {International Journal of Economics and Management Engineering},
	  volume    = {11},
	  number    = {1},
	  year      = {2017},
	  pages     = {139 - 144},
	  ee        = {https://publications.waset.org/pdf/10006328},
	  url   	= {https://publications.waset.org/vol/121},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 121, 2017},
	}