%0 Journal Article
	%A Sayantan Khanra and  Rojers P. Joseph
	%D 2017
	%J International Journal of Humanities and Social Sciences
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 121, 2017
	%T Adoption and Diffusion of E-Government Services in India: The Impact of User Demographics and Service Quality
	%U https://publications.waset.org/pdf/10006228
	%V 121
	%X This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of e-Government services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. At the completion of this study, a research model that would help to understand the relationship involving the demographic variables and service quality dimensions, and the willingness to adopt e-Government services is expected to be developed. Dedicated authorities, particularly those in developing economies, may use that model or its augmented versions to design and update e-Government services and promote their use among citizens. After all, enhanced public participation is required to improve efficiency, engagement and transparency in the implementation of the aforementioned services.

	%P 153 - 156