@article{(Open Science Index):https://publications.waset.org/pdf/10006228, title = {Adoption and Diffusion of E-Government Services in India: The Impact of User Demographics and Service Quality}, author = {Sayantan Khanra and Rojers P. Joseph}, country = {}, institution = {}, abstract = {This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of e-Government services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. At the completion of this study, a research model that would help to understand the relationship involving the demographic variables and service quality dimensions, and the willingness to adopt e-Government services is expected to be developed. Dedicated authorities, particularly those in developing economies, may use that model or its augmented versions to design and update e-Government services and promote their use among citizens. After all, enhanced public participation is required to improve efficiency, engagement and transparency in the implementation of the aforementioned services. }, journal = {International Journal of Humanities and Social Sciences}, volume = {11}, number = {1}, year = {2017}, pages = {153 - 156}, ee = {https://publications.waset.org/pdf/10006228}, url = {https://publications.waset.org/vol/121}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 121, 2017}, }