Isaac Kofi Mensah
Perceived EaseofUse and Intention to Use EGovernment Services in Ghana The Moderating Role of Perceived Usefulness
3867 - 3872
2016
10
12
International Journal of Humanities and Social Sciences
https://publications.waset.org/pdf/10005876
https://publications.waset.org/vol/120
World Academy of Science, Engineering and Technology
Public sector organizations, ministries, departments and local government agencies are adopting egovernment as a means to provide efficient and quality service delivery to citizens. The purpose of this research paper is to examine the extent to which perceived usefulness (PU) of egovernment services moderates between perceived easeofuse (PEOU) of egovernment services and intention to use (IU) egovernment services in Ghana. A structured research questionnaire instrument was developed and administered to 700 potential respondents in Ghana, of which 693 responded, representing 99 of the questionnaires distributed. The Technology Acceptance Model (TAM) was used as the theoretical framework for the study. The Statistical Package for Social Science (SPSS) was used to capture and analyze the data. The results indicate that even though predictors such as PU and PEOU are main determiners of citizens’ intention to adopt and use egovernment services in Ghana, it failed to show that PEOU and IU egovernment services in Ghana is significantly moderated by the PU of egovernment services. The implication of this finding on theory and practice is further discussed.
Open Science Index 120, 2016