Kyung Bae Park and Sung Ho Ha, Mining User-Generated Contents to Detect Service Failures with Topic Model. journal = {International Journal of Computer and Information Engineering}, [online]. World Academy of Science, Engineering and Technology. July 2016, vol. 116(8). 1491 - 1496 [viewed 26 April 2024]. Available from: https://publications.waset.org/pdf/10005186.