Jong Hoon Kim and Hyun-Soo Lee and Moonseo Park and Min Jeong and Inbeom Lee
Effect of PreConstruction on Construction Schedule and Client Loyalty
845 - 848
2016
10
7
International Journal of Civil and Environmental Engineering
https://publications.waset.org/pdf/10004812
https://publications.waset.org/vol/115
World Academy of Science, Engineering and Technology
Preconstruction is essential in achieving the success of a construction project. Due to the early involvement of project participants in the construction phase, project managers are able to plan ahead and solve issues well in advance leading to the success of the project and the satisfaction of the client. This research utilizes quantitative data derived from construction management projects in order to identify the relationship between preconstruction, construction schedule, and client satisfaction. A total of 65 construction projects and 93 clients were investigated for this research in an attempt to identify (a) the relationship between preconstruction and schedule reduction, and (b) preconstruction and client loyalty. Based on the quantitative analysis, this research was able to establish a negative correlation based on 65 construction projects between preconstruction and project schedule existed. This finding represents that the more preconstruction is performed for a certain project, the overall construction schedule decreased. Then, to determine the relationship between preconstruction and client satisfaction, Net Promoter Score (NPS) of 93 clients from the 65 projects was utilized. Preconstruction and NPS was further analyzed and a positive correlation was found between the two. This infers that clients tend to be more satisfied with projects with higher ratio of preconstruction than those projects with less preconstruction.
Open Science Index 115, 2016