@article{(Open Science Index):https://publications.waset.org/pdf/10002790,
	  title     = {Logistics Model for Improving Quality in Railway Transport},
	  author    = {Eva Nedeliakova and  Juraj Camaj and  Jaroslav Masek},
	  country	= {},
	  institution	= {},
	  abstract     = {This contribution is focused on the methodology for
identifying levels of quality and improving quality through new
logistics model in railway transport. It is oriented on the application
of dynamic quality models, which represent an innovative method of
evaluation quality services. Through this conception, time factor,
expected, and perceived quality in each moment of the transportation
process within logistics chain can be taken into account. Various
models describe the improvement of the quality which emphases the
time factor throughout the whole transportation logistics chain.
Quality of services in railway transport can be determined by the
existing level of service quality, by detecting the causes of
dissatisfaction employees but also customers, to uncover strengths
and weaknesses. This new logistics model is able to recognize critical
processes in logistic chain. It includes service quality rating that must
respect its specific properties, which are unrepeatability,
impalpability, their use right at the time they are provided and
particularly changeability, which is significant factor in the
conditions of rail transport as well. These peculiarities influence the
quality of service regarding the constantly increasing requirements
and that result in new ways of finding progressive attitudes towards
the service quality rating.},
	    journal   = {International Journal of Industrial and Manufacturing Engineering},
	  volume    = {9},
	  number    = {11},
	  year      = {2015},
	  pages     = {3784 - 3787},
	  ee        = {https://publications.waset.org/pdf/10002790},
	  url   	= {https://publications.waset.org/vol/107},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 107, 2015},
	}