%0 Journal Article
	%A Eva Nedeliakova and  Jaroslav Masek and  Juraj Camaj
	%D 2015
	%J International Journal of Industrial and Manufacturing Engineering
	%B World Academy of Science, Engineering and Technology
	%I Open Science Index 107, 2015
	%T Dynamic Model Conception of Improving Services Quality in Railway Transport
	%U https://publications.waset.org/pdf/10002789
	%V 107
	%X This article describes the results of research focused
on quality of railway freight transport services. Improvement of these
services has a crucial importance in customer considering on the
future use of railway transport. Processes filling the customer
demands and output quality assessment were defined as a part of the
research. In this contribution is introduced the map of quality
planning and the algorithm of applied methodology. It characterizes a
model which takes into account characters of transportation with
linking a perception services quality in ordinary and extraordinary
operation. Despite the fact that rail freight transport has its solid
position in the transport market, lots of carriers worldwide have been
experiencing a stagnation for a couple of years. Therefore, specific
results of the research have a significant importance and belong to
numerous initiatives aimed to develop and support railway transport
not only by creating a single railway area or reducing noise but also
by promoting railway services. This contribution is focused also on
the application of dynamic quality models which represent an
innovative method of evaluation quality services. Through this
conception, time factor, expected, and perceived quality in each
moment of the transportation process can be taken into account.
	%P 3779 - 3783