Mohammed Almohammedali and Peter Duncan and David Edgar
Knowledge and Organisational Success Developing a Scale of Knowledge Framework
1322 - 1328
2015
9
4
International Journal of Economics and Management Engineering
https://publications.waset.org/pdf/10001468
https://publications.waset.org/vol/100
World Academy of Science, Engineering and Technology
The aim of this exploratory research is to understand
further how organisations can evaluate their activities, which
generate knowledge creation, to meet changing stakeholder
expectations. A Scale of Knowledge (SoK) Framework is proposed
which links knowledge management and organisational activities to
changing stakeholder expectations. The framework was informed by
the knowledge management literature, as well as empirical work
conducted via a single case study of a multisite hospital organisation
in Saudi Arabia. Eight indepth semistructured interviews were
conducted with managers from across the organisation regarding
current and future stakeholder expectations, organisational
strategyactivities and knowledge management. Data were analysed
using thematic analysis and a hierarchical value map technique to
identify activities that can produce further knowledge and
consequently impact on how stakeholder expectations are met.
The SoK Framework developed may be useful to practitioners as
an analytical aid to determine if current organisational activities
produce organisational knowledge which helps them meet
(increasingly higher levels of) stakeholder expectations. The
limitations of the research and avenues for future development of the
proposed framework are discussed.
Open Science Index 100, 2015