@article{(Open Science Index):https://publications.waset.org/pdf/10000284,
	  title     = {Challenges of e-Service Adoption and Implementation in Nigeria: Lessons from Asia},
	  author    = {Kazeem Oluwakemi Oseni and  Kate Dingley},
	  country	= {},
	  institution	= {},
	  abstract     = {e-Service has moved from the usual manual and
traditional way of rendering services to electronic service provision
for the public and there are several reasons for implementing these
services, Airline ticketing have gone from its manual traditional way
to an intelligent web-driven service of purchasing. Many companies
have seen their profits doubled through the use of online services in
their operation and a typical example is Hewlett Packard (HP) which
is rapidly transforming their after sales business into a profit
generating e-service business unit.
This paper will examine the various challenges confronting e-
Service adoption and implementation in Nigeria and also analyse
lessons learnt from e-Service adoption and implementation in Asia to
see how it could be useful in Nigeria which is a lower middle income
country. From the analysis of the online survey data, it has been
identified that the public in Nigeria are much aware of e-Services but
successful adoption and implementation have been the problems
faced.
},
	    journal   = {International Journal of Computer and Information Engineering},
	  volume    = {8},
	  number    = {12},
	  year      = {2014},
	  pages     = {3971 - 3978},
	  ee        = {https://publications.waset.org/pdf/10000284},
	  url   	= {https://publications.waset.org/vol/96},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 96, 2014},
	}