@article{(Open Science Index):https://publications.waset.org/pdf/10000146,
	  title     = {Port Governance Model by International Freight Forwarders’ Point of View: A Study at Port of Santos - Brazil},
	  author    = {Guilherme B. B. Vieira and  Rafael M. da Silva and  Eliana T. P. Senna and  Luiz A. S. Senna and  Francisco J. Kliemann Neto},
	  country	= {},
	  institution	= {},
	  abstract     = {Due to the importance of ports to trade and economic
development of the regions in which they are inserted, in recent
decades the number of studies devoted to this subject has increased.
Part of these studies considers the ports as business agglomerations
and focuses on port governance. This is an important approach since
the port performance is the result of activities performed by actors
belonging to the port-logistics chain, which need to be properly
coordinated. This coordination takes place through a port governance
model. Given this context, this study aims to analyze the governance
model of the port of Santos from the perspective of port customers.
To do this, a closed-ended questionnaire based on a conceptual model
that considers the key dimensions associated with port governance
was applied to the international freight forwarders that operate in the
port. The results show the applicability of the considered model and
highlight improvement opportunities to be implemented at the port of
	    journal   = {International Journal of Architectural and Environmental Engineering},
	  volume    = {9},
	  number    = {1},
	  year      = {2015},
	  pages     = {86 - 90},
	  ee        = {https://publications.waset.org/pdf/10000146},
	  url   	= {https://publications.waset.org/vol/97},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 97, 2015},